CHANDIGARH: Haryana revenue and disaster management department on Saturday launched Bhu-Mitra, a WhatsApp-based chatbot that provides 24×7 assistance to citizens seeking land and revenue-related services. Available in both Hindi and English, Bhu-Mitra is designed to make govt services more accessible, transparent, and efficient for every citizen of the state.
Financial commissioner, revenue & disaster management department, Sumita Misra, stated that Bhu-Mitra is a smart, conversational chatbot accessible directly through WhatsApp — a platform already widely used by citizens of Haryana. Citizens no longer need to visit govt offices or navigate complex portals. With just a few taps on their smartphones, they can access a range of essential revenue services from the comfort of their homes, at any hour of the day.
She added that through the Bhu-Mitra chatbot, citizens can currently avail four core revenue services — copy of Jamabandi for land ownership and cultivation records, copy of Mutation for changes in land ownership, compensation Registration for related requests, and deed registration for property deed assistance. In addition, the chatbot also facilitates deed token generation, land demarcation requests, complaint registration for land and revenue grievances, and real-time complaint status tracking, all through a simple conversational interface on WhatsApp.
Citizens can access Bhu-Mitra by saving the WhatsApp number 95933 00009 and starting a conversation on WhatsApp. The chatbot is available round the clock, 365 days, and supports seamless interaction in both Hindi and English.
Misra added that by bringing critical revenue services onto a familiar and widely accessible platform like WhatsApp, the department aims to eliminate bureaucratic delays, reduce the need for physical visits, and empower citizens with real-time information at their fingertips. The bilingual interface ensures that the service is inclusive and reaches citizens across all sections of society, including those in rural areas.
She added that from next week onwards, all SMS related to deed registration services will also be delivered through the Bhu-Mitra platform, enabling citizens to receive timely updates and information directly via the chatbot.
Misra said additional services would be integrated into the platform in the coming weeks, further strengthening digital governance and expanding the scope of citizen convenience.
